Japan Car & Campervan Rental FAQs

Question 1

How to use the on-board facilities?

Accepted Answer

Please arrive about an hour before departure and our staff will give you an explanation. Don't worry, there is also an instruction manual in the car.

Question 2

Can you deliver the vehicle to our location?

Accepted Answer

It is not possible to deliver the vehicle to your location. The pick up must only be done on site since there are papers that need to be signed.

Question 3

Can I return my rented RV anywhere?

Accepted Answer

No. There are specific branches for your chosen return locations. Please ensure that you return the rented RV to the designated office location. There is an additional fee for one-way returns.

Question 4

Is it okay to bring pets?

Accepted Answer

Small dogs (requires proof of rabies and 5 or more mixed vaccinations). You will also be required to sign a pet consent form. A pet riding fee of 1,000 yen per day will be charged.

Question 5

Do you rent child seats?

Accepted Answer

Yes, child seats are available. Children under 6 years old are required to use child seats or boosters. It is for an additional fee.

Question 6

Is it possible to leave early on the morning or late at night?

Accepted Answer

No, it is not possible. Please pick-up and drop-off the vehicle during business hours.

Question 7

Can I board the ferry with the vehicle?

Accepted Answer

Yes, that is possible. However, you have to book the reservation by your own.

Question 8

Is there a mileage limit?

Accepted Answer

There is a mileage limit for a day. The limit per day is 300km. (Type-K:200km.) If you exceed more than the limit per day, there is a surcharge of 88yen per 1KM.